lk89's Privacy Policy
Your personal information is very important to us. Here is a full explanation of how lk89 collects, uses, and keeps your information secure.
This Privacy Policy ("Policy") sets out the terms governing the collection, use, storage, and protection of information between the lk89 platform ("we", "our", "lk89") and its users ("you", "your"). By registering on lk89 or using the service, you are considered to have agreed to the terms of this Policy. If you have any questions about this Policy, please contact our support team.
Types of Information Collected
lk89 collects various types of information in order to provide you with a safe, fair, and enjoyable gaming experience. The main categories of information collected are described below.
1.1 Personally Identifiable Information
When you create an account on lk89, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Current address
- Username and password
1.2 Financial Information
To process transactions, we collect your payment-related information, which includes:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction reference numbers
We never store your full card number or PIN on our servers. All financial transactions are secured with SSL encryption.
1.3 Technical and Usage Information
When you use our platform, the following technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Gaming activity logs
- Cookies and similar tracking information
Purpose of Information Use
lk89 uses the information collected for the following legitimate purposes:
2.1 Account Management and Verification
Confirming your identity and completing the 21+ age verification is one of our primary responsibilities. Through the KYC (Know Your Customer) process, we ensure that only adults are able to use our services.
2.2 Service Delivery and Improvement
Using your information, we:
- Keep your account active and process transactions
- Provide bonuses and promotional offers
- Improve platform performance and user experience
- Identify and resolve technical issues
- Provide 24/7 customer support
2.3 Security and Fraud Prevention
To protect our platform and safeguard the interests of all users, we:
- Monitor unusual transactions
- Detect multiple account creation or fraudulent activity
- Monitor suspicious behavior under our responsible gaming policy
- Take steps to prevent unauthorized access
2.4 Compliance with Legal Obligations
To comply with applicable laws and regulations, we may sometimes be required to retain information or provide it to government authorities.
Data Protection Measures
lk89 uses industry-standard technology and practices to ensure the highest level of protection for your personal information.
3.1 Technical Protection
- All data transmissions are secured with SSL/TLS encryption
- Sensitive information is stored using AES-256 encryption
- Firewalls and intrusion detection systems are actively monitored
- Regular security audits are conducted
- Two-factor authentication (2FA) is available
3.2 Administrative Protection
Only authorized members of our team have access to your information. All staff are trained on privacy and data protection. Strict confidentiality agreements are maintained with third-party partners.
3.3 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal obligations. Once the designated period ends, the information is securely deleted.
Sharing Information with Third Parties
lk89 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
To process your transactions, necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. Each of these organizations is governed by its own privacy policy.
4.2 Technology and Service Partners
Only the information necessary to provide the service is shared with game providers, server hosting companies, and analytics tool providers. These partners are required to operate in accordance with our guidelines.
4.3 Legal Requirements
Information may need to be provided to authorities under court orders, government directives, or legal obligations. In such cases, we always provide only the minimum information required.
Cookie Policy
lk89 uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
We use the following cookies:
- Essential Cookies: Required for the core functionality of the platform; without them the site cannot function properly.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Analyze usage patterns to help us improve our services.
- Security Cookies: Help prevent fraud and unauthorized access.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may affect some platform functionality. Essential cookies cannot be disabled as they are a core part of the service.
Your Rights
lk89 respects your privacy rights. You may exercise the following rights:
Right to Access Information
You can request to know what information we hold about you. This information can be accessed by logging into your account or through our support team.
Right to Correct Information
If your account contains incorrect or incomplete information, you can request a correction. We will update it as soon as possible.
Right to Delete Information
You can request deletion of your personal information beyond what is required by legal obligations. Information is deleted after the designated period following account closure.
Right to Restrict Processing
In certain circumstances, you can request that the use of your information be limited. In such cases, we will only use the information for essential purposes.
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We generally respond to requests within 7 business days.
Protection of Minors
lk89 strictly follows a 21+ age policy. Our platform is for individuals aged 21 and above only. We never knowingly collect information from minors.
Age is verified at the time of registration, and if an account is found to belong to a minor, that account is immediately closed and all associated information is securely deleted. If you suspect that a minor has registered, please notify our support team.
International Data Transfers
In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that internationally recognized data protection standards are followed and that your information receives the same level of protection.
For transfers of data to third countries, we apply appropriate contractual safeguards and work only with trusted technology partners.
Changes to the Policy
lk89 may update this privacy policy from time to time. Changes will be published on this page, and for significant changes we will send a notification to your registered email.
If you continue to use the platform after a revised policy is published, you are considered to have agreed to the updated policy. If you have any objection to changes in the policy, please contact our support team.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Live Chat
24/7 support available in Bengali
Our privacy team generally responds to your complaint within 3 business days. We treat your privacy as our highest priority and review every request with care.